How to Enable Push Notifications for Boxpressd Business

Push notifications can help your team notice new paid customer orders without keeping the Business window open. Email notifications arrive in an email inbox. Push notifications appear through your device or browser and require permission on each device. Turning on one does not turn on the other.

Before you begin

You need:

• Your own Boxpressd Business account with approved access to the relevant location. An email recipient without business account access cannot receive Business order pushes.
• Your account included among that location's configured recipients for administrative order emails. Ask the business owner or support to check this if necessary; receiving forwarded email is not enough.
• A supported, up-to-date browser or installed Business app, plus an internet connection.
• Permission for Business notifications in the browser and operating system.

Open business.boxpressd.com and select the correct location before enabling alerts. Repeat setup on every device and browser profile where you want notifications.

Enable notifications on iPhone or iPad

1. Install Boxpressd Business with Safari.
2. Open Business from its Home Screen icon, then sign in with your own account.
3. Select the location whose orders you manage.
4. Open Tools → Settings in Business.
5. Under Push Notifications, turn on Push notifications.
6. Tap Allow when the device asks for permission. If Business first shows an invitation, tap Enable notifications, then allow the system request.
7. Open your device's Settings → Notifications, select the installed Business app, and check Allow Notifications and your preferred alert presentation. The app may only appear here after you request permission.

Enable notifications on Android

1. Open Business in Chrome, or launch the installed app.
2. Sign in and select the correct location.
3. Open Tools → Settings in Business.
4. Turn on Push notifications under Push Notifications and choose Allow when Chrome asks.
5. If Android also requests notification permission, allow it. In Android Settings → Notifications → App notifications, check Chrome or Business, depending on how the device lists the installed app.
6. If alerts remain blocked, open Chrome's site settings for business.boxpressd.com and check its notification permission.

Installation is convenient but is not required for push in supported Android Chrome browsers.

Enable notifications on Windows or macOS

Use a current Chrome or Edge browser, or an app installed through that browser. Modern Safari Web Push requires macOS Ventura 13 or later and a compatible Safari version; Safari Add to Dock installation requires macOS Sonoma 14 or later.

1. Open Business in the browser or installed app you will use for work.
2. Sign in with your own account and select the correct location.
3. Open Settings from the Business navigation. On mobile layouts, choose Tools → Settings.
4. Under Push Notifications, enable Push notifications and accept the browser's permission request.
5. Check operating-system permissions too: on Windows, open Settings → System → Notifications; on Mac, open System Settings → Notifications. Allow notifications for the browser or installed Business app shown there.

Browser permission and system permission must both allow alerts. Closing the Business tab or window does not itself unsubscribe your device, but delivery still depends on your browser's background behavior, system settings, connectivity, and the order-notification service. Do not assume alerts will appear while the computer is asleep or the browser has been fully quit.

Manage notification preferences

The Push notifications switch in Business Settings controls push subscription on the current device/browser. Turning it off stops that subscription. Enabling it with a location selected also enables your new-order push preference for that location.

Select each location you manage and check the switch. Device permission alone does not grant access to another location's orders. Business does not provide a separate customer-facing switch for every order status on this page.

Email notification settings are separate from push permission. Changing a browser permission does not change the location's email recipients.

Which order alerts should I expect?

The order-notification implementation includes new paid orders and fulfillment exceptions, subject to account eligibility and service availability. A paid order is different from a customer merely starting checkout. Do not expect a push for every order-status change or a separate “ready for fulfillment” alert.

Enabling notifications does not resend old orders that were missed before your device was registered.

Troubleshoot missing notifications

Permission was denied or browser notifications are blocked

1. Open the browser's site-permission controls for business.boxpressd.com. In Chrome or Edge, use the site controls beside the address, then find notification permissions in site settings.
2. Change notifications to Allow, or reset the permission so the browser can ask again. In Safari on Mac, check Safari → Settings → Websites → Notifications for browser-based permission.
3. On iPhone/iPad, check the installed Business app under Settings → Notifications instead of retrying in a Safari tab.
4. Reopen Business and turn on Push notifications in Settings again.

Device alerts are disabled or silenced

Check system notification settings for the correct browser or installed app. Review Focus, Do Not Disturb, notification summaries, and battery/background restrictions. A permitted notification may still be silenced or delayed by your device.

The switch is unavailable or will not stay on

Wait for notification settings to finish loading. If Business reports notifications are unavailable, check your connection and reload after saving any work. If it reports that push is unsupported, use a supported browser or, on iPhone/iPad, the installed Home Screen app.

If it reports that notifications are blocked, restore device/browser permission first. If your subscription has expired or you changed browsers, re-open Business, sign in, and enable notifications again. Avoid clearing website data as a first step; doing so removes saved sign-in and device settings.

Only some people or locations receive order alerts

1. Confirm you are signed into your own intended account, rather than a different employee's account.
2. Check the selected location and ask its owner to confirm your approved business access and inclusion in its administrative order recipients.
3. Enable push again with that location selected. Repeat on each receiving device.
4. If permissions look correct but delivery still fails, contact support. Include the location, account email, device/browser version, order number, approximate order time, and any error message. Do not send passwords or payment details.

Verify notifications with an order

Business has no customer-facing test notification button.

1. Complete setup on the receiving device and confirm the correct location and account.
2. Coordinate with the business owner or support to observe the next legitimate paid order, or an explicitly agreed test purchase. A real purchase can charge a payment method; do not create an order solely for testing without agreement.
3. Keep the device online, set Business aside, and check for the alert when the order is paid.
4. Open the alert and confirm that the matching order is visible to your account. Also check the order in Business even if no alert arrives.
5. If no push arrives, report the order details to support so they can check recipient eligibility and service readiness. An email or an on-screen activity item alone does not confirm push delivery.